You know what a Comms superpower is? Root cause analysis. I don’t mean like a technical one like the engineering team puts together after an incident, I mean like getting…
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Communications ≠ Public Relations
I debated tackling this topic because I have a strong background in Public Relations (PR) and I don’t want to diminish the value of PR, but I’ve seen too many…
Communications Philosophy
It’s communications philosophy time. When explaining Communications (Comms), most people will go right to the sub departments or strategies/tactics where the outcome of Comms work is most visible: PR, Content,…
Communications for MSPs- Part 3
In this 3-part series on Communications for MSPs, I share how MSPs should operationalize Communications, starting with how and when to hire Comms professionals, followed by discussing the focus areas,…
Part 2: Communications for MSPs
Below is Part 2 of a 3-part series on Communications for MSPs,. In these posts, I share how MSPs should operationalize Communications, starting with how and when to hire communications…
Communications for MSPs – Part 1
In this 3-part series on Communications for MSPs, I’ll share how MSPs should operationalize Communications, starting with how and when to hire communications professionals, followed by discussing the focus areas,…
Brand vs Demand is the Wrong Argument
Feels like I’m about to kick a hornet’s nest with this one, but it needs to be discussed. We’ve all heard (repeatedly) this argument of “Brand vs Demand.” We shouldn’t…
Do you actually need a rebrand?
Few things make execs roll their eyes faster than hearing the phrase “we should rebrand!” And it’s fair – rebrands tend to be expensive. Measuring ROI on a rebrand is…
You have new messaging! Now what?
You’ve just finished a brand new messaging project. Maybe as part of a rebrand or repositioning initiative or product launch. If you hired an agency to help, you probably spent…
The Rules of Crisis Communications
The first rule of crisis communications: Do not create a crisis. Most of the crises or incidents I’ve seen/managed in my career have been of an organization’s own making. A…