This monthly (maybe more) newsletter will give you communications expert insights, news & analysis, and education: examining business through a comms lens.
Internal communications
Don’t Be Afraid to Hurt Feelings
The most common projects I am hired for are change communications: Basically any situation that has the potential for major disruption internally and externally. (Honestly, those are the projects I…
Communications for Customer Centricity
A lot of companies love to say they are “customer-centric” or “customer-first” and many likely have at least one core value that is tied to the customer. In theory, this…
It’s Gonna Take a Lot More Than a Company All-Hands
This article – written by Kate – originally appeared in the June 2025 CollectivNews – the CommsCollectiv enewsletter on June 2, 2025. To learn more about CommsCollectiv, visit commscollectiv.com. I…
Comms Superpower: Root Cause Analysis
You know what a Comms superpower is? Root cause analysis. I don’t mean like a technical one like the engineering team puts together after an incident, I mean like getting…